Return policy

Please let us know if there is anything wrong with your order by emailing us at hello@zenergimatcha.com.au including your order number. If you are not satisfied with your purchase due to the product either being defective or non-defective, you can return the product and get a full refund or exchange the product for another one. You can return a product for up to 120 days from the date of purchase. Please allow up to 14 days for a refund to reach your account.

Any product you return must be in the same condition you received it.

Matcha tins are exempt from being returned once being opened. Please note that the cost of a return is covered by you.

Shipping Policy


Shipping Policy

Effective Date: August 1st, 2025.

At Zenergi Matcha, we are dedicated to delivering specialty matcha powder and accessories with care and efficiency. Please review our shipping policy below for both domestic and international orders.

Domestic Shipping (Australia)

Shipping Carrier:
All domestic orders are shipped via Australia Post.

Processing Time:
Orders are packed and dispatched within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time:

  • Standard Post: 2–6 business days (depending on your location)

  • Express Post (Metro Areas): 1–3 business days

Shipping Rates:

  • Standard Shipping: $10 flat rate

  • Express Shipping: $15 flat rate

Free Shipping:
We offer Free Standard Shipping Australia-wide on orders over $75.

Tracking:
You’ll receive a tracking number via email once your order is dispatched.

International Shipping

We now ship to the following countries:
New Zealand, Singapore, Hong Kong, United States, Canada, United Kingdom

Shipping Carrier:
International orders are sent via Australia Post using Standard or Express services.

Processing Time:
All international orders are processed within 1–2 business days.

Estimated Delivery Times:

  • New Zealand & Singapore: 5–10 business days

  • Hong Kong: 5–12 business days

  • United States & Canada: 7–14 business days

  • United Kingdom: 7–14 business days

Shipping Rates:
Shipping costs are calculated at checkout based on your order’s weight and destination. You’ll be able to select Standard or Express shipping options before completing your purchase.

Tracking:
You will receive a tracking number once your order is shipped.

Customs, Duties & Taxes:

  • International customers are responsible for any customs duties, VAT, GST, or import fees charged by their country.

  • These fees are not included in your order total and are determined by your local customs authorities.

  • We are not responsible for any delays due to customs clearance processes.

Packaging

All orders are securely packed to ensure your matcha arrives fresh and intact.

Order Tips & Troubleshooting

  • Double-check your shipping address before confirming your order.

  • Zenergi Matcha is not responsible for delays or lost parcels due to incorrect address details or customs issues.

  • Delivery times may be affected during peak seasons, holidays, or due to unforeseen courier delays.

Contact Us

Have questions about shipping or your order?
Email: hello@zenergimatcha.com.au